Cabinet Customer Service Technician

Job Description ###
** Summary
* * The
** Cabinet Customer Service Technician
** is responsible for providing excellent customer service through high-quality warranty repairs and product installations. This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians must demonstrate professionalism, technical skill, and strong communication while working in both occupied homes and new construction environments.###
** Physical Requirements
*** Ability to
** stand, sit, walk, bend, and stoop
** for 8+ hours.
* ** Minor lifting and carrying
** may be required.###
** Work Environment
*** Work performed at
** construction job sites and office locations.
*** Exposure to construction materials,
** paints, wood finishing products, and tools.**###
** Education & Experience
**** Level I**
* ** High school diploma or GED**, or equivalent combination of education and experience.
* ** 1–3 years of experience
** in construction or related trades.
* ** Valid driver’s license
** and vehicle insurance as required by state law.
* Experience in trades such as:  +
** Cabinets:
** Able to repair, touch up, and adjust cabinetry.  +
** Countertops:
** Basic repair or adjustment knowledge preferred.
** Level II
*** All qualifications in Level I, plus:
* ** 2–5 years of experience
** in construction or related trades.
* ** Cabinets:
** Able to repair, touch up, and adjust cabinetry.
* Ability to perform repairs in
** occupied homes.
*** Good verbal communication and organizational skills.
** Level III
*** All qualifications in Level II, plus:
* ** 5+ years of experience
** in construction or related trades.
* Expert in
** larger replacements and repairs
** across multiple products and trades, with a focus on
** countertops.
*** Ability to
** mentor and train
** other technicians.###
** Essential Functions
**** Level I
*** Perform
** simple repairs and touch-ups
** following production installation across all trades.
* Perform
** minor installation tasks
** during or after the production process.
* Perform
** simple logistical tasks
** related to production installs.
* Maintain an
** inventory of parts and tools
** required for field operations.
* Provide
** feedback to internal teams
** regarding potential product or process improvements.
* Travel to
** local customer locations
** to perform field service and support.
* ** Confirm and document completed appointments
** accurately and promptly.
* Perform other duties as assigned.
** Level II
*** All functions included in Level I, plus:
* Perform
** repairs in occupied homes
** in accordance with ILG standards and safety requirements.
* Trained in
** two or more materials**, with advanced counter top repair and fabrication capabilities.
* Communicate effectively with customers and internal staff to ensure clear understanding of scope and timelines.
* Organize workflow efficiently and maintain documentation related to repairs and materials.
* Perform other duties as assigned.
** Level III
*** All functions included in Level II, plus:
* Perform
** complex repairs and replacements
** involving three or more materials or trades, with advanced counter top expertise.
* Mentor and support new or less experienced technicians.
* Perform other duties as assigned.###
** Skills & Competencies
*** Strong
** technical aptitude
** with knowledge of multiple trades, including flooring, cabinetry, and countertops.
* Excellent
** communication skills
** with customers and team members.
* Strong
** organizational and time management
** abilities.
* Demonstrated
** problem-solving and analytical
** skills to diagnose and resolve installation or repair issues.
* Ability to follow
** safety standards and company policies
** consistently.
* Commitment to
** quality, accountability, and customer satisfaction.
*** Proficiency in
** Microsoft Office Suite**;
** SAP knowledge preferred.
*** If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,…