Service Technician

Join to apply for the Service Technician role at Patterson Companies, Inc. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide first‑class customer service while learning how to install and repair a variety of dental equipment including computer‑related items.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Install and/or Repair Dental Equipment: Safely remove, modify, repair, and install various dental equipment under general supervision, with the ability to work independently after training. Follow checklists, ensuring all critical parts are examined. Demonstrate knowledge of installation procedures and jobsite protocol. Apply specific manufacturer and Patterson guidelines, OSHA, and other applicable laws and regulations related to asepsis.
• Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people‑first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow‑up and courteous and approachable interactions.
• Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non‑technical audience.

• Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
• Problem Solving
  
  Skills:
  
  Anticipates problems and customer needs and goes beyond training to find answers.
• Interpersonal
  
  Skills:
  
  Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
• Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
• Personal/Vehicle Safety: Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure a safe fleet on the road.

• High school diploma or equivalent.
• Mechanical aptitude.
• Strong work ethic and ownership of company and customer goals/objectives.
• Focused on understanding, meeting, and exceeding customer expectations.
• Ability to thrive in a fast‑paced environment.
• Basic computer skills and/or ability to use smart phone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license with a good driving record.

• Trade school training in carpentry, plumbing, heating, electricity, electronics is highly desirable but not required.
• Excellent organization and problem‑solving skills.
• Knowledge of Microsoft Outlook, Excel and Teams is helpful.

• Must remain in a stationary or driving position up to 100% of the day.
• Lift boxes and dental supplies up to 25 pounds up to 75% of the day.
• Position oneself to install/maintain dental equipment, including under equipment or cabinets, up to 50% of the day.
• Reach at shoulder level and reach at waist level up to 25% of the day.
• Move or lift dental equipment and supplies weighing 26‑49 pounds up to 10% of the day.
• Move dental equipment weighing up to 50 pounds into place less than 5% of the day.
• Climb steps and/or ladders less than 5% of the day.

• This position requires traveling to customer locations and providing services and support to customers.

• 100% travel to customer sites in a local geographic area.
• Occasionally out of town for overnight and/or after‑hours.

Compensation: $22.60 – $27.64 per hour, based on location, experience, and skills.

• Entry level

• Full‑time

• Information Technology
• Industries:
  Medical Equipment Manufacturing

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