Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 3711)

Join to apply for the Full Time Assistant Store Manager (Store 3711) role at Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions and concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and return transactions using Point-of-Sale (POS) computer system, make correct changes, place merchandise in a bag, provide a receipt, and ensure top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate, escalate customer issues and complaints to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday/HR service management system in partnership with the Store Manager.
• Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; all fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss‑prevention practices; visually inspect associates’ packages and/or belongings at store closing or at the end of a shift; communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure representation, organization, and alphabetization on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
• Verify all shipments for discrepancies or shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager or District Manager.
• Process defectives, recalls,…