Field Service Technician - Midwest

THIS POSITION REQUIRES 80-90% TRAVEL

• Delaware
• Illinois
• Indiana
• Massachusetts
• Mississippi
• New Hampshire
• New Jersey
• Tennessee
• Wisconsin

We work hard to create a work environment where people want to be. And we are looking for motivated individuals that are eager to make a difference in their work.

Our Service Team members are the key to our success, and we rely on their expertise in support and process improvement to deliver the best service experience to our customers.

Haws Services, a division of Haws Corporation, is a unique and highly demanded offering of on-site technical product support to a variety of industries across the United States. We are dedicated to unmatched quality of service through product and compliance expertise and are looking for passionate and self‑motivated individuals to help make a difference. You will be empowered and encouraged to take an active role in driving collaborative team success.

Haws is a family‑owned business with headquarters and manufacturing in Northern Nevada. We are a leader in emergency response and hydration equipment solutions since 1906.

If you are a team player, results‑driven, and dedicated to quality work, apply today!

New experiences weekly with 80‑90% travel to customer locations

Career Growth Opportunities

Flex Time Off

Employee Recognition / Appreciation Programs

Overtime Opportunities

Mental And Physical Wellness Programs

Medical, Dental, Vision Benefits

401(K) Plus Employer Match

Disability & Life Insurance

Tuition Reimbursement

Charity Matching Program

Provides on‑site services and technical support to customers both at the customer’s facility and via telephone. Services include commissioning & start up, preventative maintenance programs, annual inspections, field maintenance and warranty repair.

• Perform Service Activities
• Conduct Facility Surveys
• Customer Prospecting
• Customer Relationships
• Sales Partner Training

• Install and/or oversee the installation of equipment according to plan specifications.
• Test equipment to ensure equipment is functioning properly and efficiently.
• Demonstrated ability to operate, trouble shoot, and repair Haws products.
• Conduct onsite training to instruct customers on equipment operation, troubleshooting, and maintenance.
• Schedule and perform preventative and routine maintenance on equipment as needed.
• Identify and resolve equipment issues and complete necessary repairs.
• Obtain assistance from Engineers and/or HI Engineering Manager if unable to resolve issues.
• Oversee others employed by customers on‑site in servicing and repairing equipment.
• Provide documentation of visits and services performed for customer file.
• Understand OSHA safety practices and able to work safely.
• Ability to perform ANSI Z358.1 annual inspections.
• Develop working relationships with customers to promote future sales.
• All other duties as assigned.

• Assist with Haws Integrated product testing for complex custom projects involving commissioning.
• Prepare quotes for service work in response to customer inquiries.
• Provide phone support to customers with technical problems as HI tech support.
• Troubleshoot over the phone and resolve minor technical issues.
• Plan site visits with checklist, parts, and documents to ensure efficient time usage while on site.
• Communicates company’s needs prior to travel to site to ensure customer is ready.
• Conduct debriefing meetings with customers following service work.
• Follow up with customers after install or repair to ensure product is performing properly.
• Document all service work and key customer interactions in
• All other duties as assigned.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

AS degree or completion of trade school and a minimum of three years prior experience; or equivalent…