Itsc Support Specialist - Sparks

IT HELPDESK/ SUPPORT SPECIALIST I - SPARKS, NV

Job Category
: IT

Requisition Number
: ITSCS
004582

• Posted:
  March 4, 2026
• Full-Time
• On-site

Showing 1 location

NV
SPARKS, NV 89434, USA

Job Summary:

Primary role of the ITSC Support Specialist is to provide exceptional front line IT support and customer service for our User Community. This role will also provide maintenance of computer desktop environment by analyzing requirements, resolving problems, installing software and hardware solutions and supporting the IT Service Center. This includes but is not limited to taking and responding to tickets, emails, calls and walkups from users requesting IT service and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responds to all forms of User support requests included but not limited to – ITSC Phone Coverage, email to the ITSC, face to face requests and network / system outages.
• Opens ITSC Tickets and provide status updates.
• Provides a high level customer service experience.
• Provides follow-up calls to ensure satisfactory issue resolution.
• Builds and maintains working relationships with all IT Peers.
• Assists with the imaging, installation, configuration and testing of the desktop environment.
• First level response for all Desktop hardware/software problems:
  Identify source and trends of technical problems to prevent future occurrences.
• First level support to diagnose printer/printing issues.
• Recommends ways to improve product and service support levels.
• Assists in the maintenance and support and creation of User ’s and User security.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer‑to‑peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures.
Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety‑related activities as part of regular job responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Associates degree (B.
  
  A.) from a college or university OR degree from an accredited Technical Institution OR at least one year of related experience and/or training; or equivalent combination of education, technology certifications and experience.
• A broad technology background is critical
• Broad knowledge of/experience in end user computing, thin clients, Citrix Desktop, PC and Mac OS X Workstation based applications and hardware required
• Strong proficiency in Microsoft Office suite (i.e. MS Word, Power Point, Excel, Outlook)
• Previous support/Help Desk experience preferred
• Computer Science or related IT discipline coursework preferred
• Customer service background a plus
• Server Systems Administration / Active Directory a plus
• Ability to support the NOW Health Group smartphone environment a plus

• Good oral and written communication skills and ability to communicate clearly and concisely
• Spanish language skills is a plus
• Ability to effectively present information and respond to questions from users
• Ability to read, analyze, apply and improve technical procedures
• Ability to read and interpret documents such as procedure manuals, business periodicals professional journals, operating and maintenance instructions, and safety rules

• Sound decision making and trouble‑shooting ability
• Ability to proactively analyze problems and suggest solutions

• Strong organizational skills with demonstrated ability to manage multiple tasks simultaneously and…