Front Desk Agent

Overview

Red Hawk Golf and Resort has an exceptional opportunity for a part time Front Desk Agent. This position will work together with our Villa manager and housekeeping team to execute an exceptional experience for all Villa guests and guests of the resort. The Front Desk Agent is responsible for making all hotel reservations, along with providing support to other areas of the resort.

Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

• Answers all incoming calls to the Resort.
• Makes reservations for our 9-room hotel, The Villas.
• Answers all questions about the hotel and gives room tours.
• Checks all guests in and out of the resort based on established procedures.
• Accurately posts all charges to guest’s bills.
• Provides accurate and complete information about the resort and the surrounding area.
• Accountable for all printed folios and required supporting paperwork.
• Assist guests with any problems or concerns, offering suggestions and possible alternatives.
• Assist with housekeeping if needed.
• Assists with administrative duties for the resort.
• Promptly answers the phone and direct calls to the appropriate location.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Regular and reliable attendance is required.
• Performs other duties as required.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior Customer Service experience required.
• Computer experience in Microsoft Office required.

• Previous Hotel of Front Desk experience preferred.
• Knowledge of lodging system application helpful.

• Frequently stands, walks, talks and hears.
• Regularly uses hands, reaches with arms and hands.
• Occasionally sits, stoops, kneels, crouches or crawls.
• Regularly lifts up to 10 pounds and occasionally lifts up to 25 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.