Customer Service Manager - JWR

Category Management

The Customer Service Manager will fulfill duties associated with operations, purchasing, order fulfillment, customer service calls, and coordination of operations personnel. This job requires a wide variety of skills including communication, technical writing, mechanical knowledge, and ERP software utilization. This position will require coordination of multiple projects and individual tasks simultaneously. The Customer Service Manager will be working in conjunction with multiple sale teams to facilitate projects and assist customers.

• Project Assistance & Management. Plan and direct staffing, training, and performance evaluations for service technicians.
• Strategic Development. Develop and monitor strategy for all Water Resources services; including existing and future service opportunities.
• Schedule technician service visits. Coordinate all service visits to be performed by Jensen Water Resources. Customer Service Manager will be required to communicate directly with contractors and jobsite personnel, as well as Jensen technicians to schedule visits as needed.
• Warehouse Supervision. Oversee and monitor the Water Resources warehouse. The Customer Service Manager will be responsible to maintain an organized, clean warehouse as well as identify areas for process improvements.
• Production/Procurement. Create customer orders, work orders, and purchase orders for all Jensen Water Resources Projects.
• Inventory Control. Perform regular maintenance and supervision of all inventory and associated transactions.

You’re enthusiastic and motivated in a fast-paced environment. You possess demonstrated sales and supervisory experience preferably in a building materials environment (minimum of 2 years). You’re a lifelong learner with a Bachelor’s degree in business or related field preferred. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, and Hawaii.

Jensen Infrastructure likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.