Computer Operator III

Job Description

COMPUTER OPERATOR III

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator III for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Computer Operator III, the work you’ll do at GDIT will be impactful to the mission of Army Network Enterprise Technology Command. You will play a crucial role by operating as the first point of contact after the Army Enterprise Service Desk (Tier
1), addressing incidents and service requests involving end‐user devices and basic networking issues, assist computer users and organizations. Provide technical help directly to computer users.

• Lead/Manage/Support by operating as the Tier II support point following escalation from the Army Enterprise Service Desk.
• Collaborate with peers, coworkers and end users to provide technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems.
• Drive success by troubleshooting and resolving incidents involving end-user devices, software applications, and basic network connectivity. Installing, configuring, and maintaining desktops, laptops, tablets, printers, and related peripherals.
• Delivering hands-on support for hardware and software issues, including performance, access, and connectivity concerns.
• Guiding users through troubleshooting steps and provide training on new hardware and software deployments.
• Escalating complex or unresolved issues to senior technicians and document standard support procedures.
• Maintaining inventory of parts and equipment; log all service and repair activities.
• Performing system set-ups and onboarding support for new personnel.
• Communicating recurring technical issues and major incidents to team leaders and management.

• Education:
  
  Associate degree or equivalent experience.
• Experience:
  
  Three years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
• Technical skills:
  DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND).
• Security clearance level:
  Secret
• Role requirements:
  
  Ability to work under pressure and manage time efficiently, ability to analyze customers’ computer problem to diagnose it and determine the cause, document customers’ descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills.
  
  All work is done on customer site.

Additional Industry

Certifications:

Microsoft 365 Certified:
Endpoint Administrator Associate Microsoft training certification. Taking the exam is not a requirement. – Required within 60 days of start.

ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. – Required within 30 days of start.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

The likely hourly rate for this position is between $20.05 - $22.57. This is not, however, a guarantee of compensation or salary. Rather, the salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

The likely hourly rate for this position is between $20.98 - $23.06. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less…