2Nd​/3Rd Line Support

2nd/3rd Line Support – Spalding, Lincolnshire – On‑Site. Salary: £30,000 – £35,000 + Training + Holiday + Pension.

This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2nd/3rd level responsibilities.

Our client is a leading digital consultancy, renowned for delivering IT solutions tailored to unique business requirements. They cover a range of areas from CRM systems to e‑commerce platforms, delivering high‑quality, reliable software.

In this varied role you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio‑Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients.

• Administer Microsoft 365 (Exchange, SharePoint, Teams) and manage Azure AD security, groups, and Conditional Access.
• Use Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments.
• Configure MS Teams Rooms and Audio‑Visual hardware (projectors, displays, microphones) for live and hybrid events.
• Resolve escalated 1st and 2nd line support tickets across Windows, Apple and mobile platforms using industry‑standard ITSM tools.
• Manage MFA and security baselines, ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices.

• Strong experience in Microsoft 365 administration and Azure AD/Intune environments.
• Proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP).
• Competent in Audio‑Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage.
• Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non‑technical users.
• Interested in learning Power Shell scripting and leading project‑based work; relevant Microsoft certifications (MD‑102, MS‑102, AZ‑104) are highly desirable.

Reference Number: BBBH (phone number removed).

Apply for this role by clicking "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.