Repairs Admin

Location: Long Sutton

Join a dynamic local authority in Lincolnshire and make a real difference in housing repairs! This Repairs Admin role offers you the chance to be the first point of contact for tenants, handling maintenance requests, diagnosing issues, and coordinating with operatives to ensure timely resolutions. If you have experience in customer service, housing, or operative coordination, this could be the ideal role for you.

Key Responsibilities of a Repairs Admin:

Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents
Diagnose cases accurately, ensuring the correct information is gathered for each job request
Provide clear and concise advice on common repairs and potential troubleshooting steps
Log requests into the housing management system, ensuring all details are captured correctly
Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues
Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards
Provide updates to tenants regarding status, expected timelines, and any delays or issues
Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference
Support tenants with queries on service charges and repair-related billing, directing complex issues to appropriate teams
Liaise with internal teams, including, property management, and maintenance, to ensure seamless service delivery
Deliver excellent customer service, remaining calm and professional even in challenging situations
What We'd Love to See From You As A Repairs Admin:

Previous experience in a customer service or call handling role, ideally within the housing sector.
A strong understanding of repair processes and how to effectively manage service requests
Excellent communication skills, both verbal and written, with the ability to explain complex information clearly
IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software
Ability to work effectively under pressure, prioritising tasks and managing workloads to meet deadlines
Problem-solving skills, with a proactive approach to resolving issues quickly and efficiently
If this Repairs Admin role is for you then please apply or contact (url removed)