Head of Inside Sales

Base salary

Base salary £60k with company car - Realistic 1st year OTE £90k

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

You will be responsible for the delivery of the Insides sales strategy for budgets set by the business across multiple Verticals and propositions. You will report to the Sales Director and be responsible for driving commercial growth within our spot and recurring revenue lines through creation of opportunities & strategies using generated data sources. By expanding JLA’s footprint within existing accounts and to focus on new customers across a range of industry sectors with SME & Key Nat, you will be a key contributor to the success of the business measured by orders won.

• Key stakeholder responsible for delivery against the sales strategy set for the Inside sales teams to achieve the financial budgets.
• Manage and own the holistic results for the teams across all verticals applicable identifying trends, successes & challenges to push data strategy initiatives to the Sales Director.
• Work closely with the TL’s to ensure effective lead management, conversion & upselling/upskilling.
• Report on the daily, weekly, monthly and yearly revenue together with managing and leading the sales team leaders.
• Use data to drive performance and to manage weekly/monthly performance by team and individuals.
• Measure performance management through effective coaching, 121’s, training, development and effective delegation to work in unison with aligned objectives from BDE up to Exec.
• Increase the growth potential in existing accounts and new clients/ re engaged through our new verticals and white space as well as using data to make informed dialling decisions.
• Be a commercial figurehead for JLA’s internal sales opportunities with an equal focus on ensuring the delivery of contracted revenue across all verticals applicable.
• Lead strategic projects and initiatives as required, focusing on increasing the efficiency and productivity of the business development teams.
• Provide commercial leadership to your teams to encourage a holistic approach to capturing business through divisional alchemy and new business ventures across the wider business.
• Develop and implement action plans to improve BDE effectiveness, processes, company-client relationships and retention of renewal accounts.
• Developing and delivering presentations to update on quarter & half yearly performances vs. budget and expectations.
• Following lead execution to ensure all inbound and outbound traffic across all teams are being worked effectively.

• Set a culture of effective people management.
• Work with the Sales Director to agree coaching and sales improvement plans with accountability to ensure consistency and execution is met.
• Set clear objectives and targets for your team leaders providing regular feedback on performance vs deliverables.
• Be the support you would need to achieve within your own role.
• Manage any employee relations issues in line with the policies set out by the business.
• Coach and develop the existing and any new starting employees within the contact centre to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products and services as we grow and develop.
• Address any training and development needs working with the L&D team and QA team to ensure teams have a personal development plan to identify and capture any skill gaps/ growth requisites.

• Demonstrate an understanding of what service delivery excellence is for your role i.e. Deliveries of sales within regions, job type & timing etc. helping the teams understand quality output.
• Ensuring you set a culture of excellent customer service whilst…