Facilities Assistant

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

The Facilities Coordinator plays a key role in ensuring the smooth, safe and efficient operation of the Ripponden site. Working closely with the Facilities Manager, this role will be responsible for the day-to-day maintenance, compliance, contractor activity and site services across the site. This is a hands-on position – both proactive and reactive – that keeps the business running ‘behind the scenes’ and ensures all site colleagues are able to undertake their roles safely and comfortably.

• Maintenance coordination – log, prioritise and track reactive and planned maintenance across the site
• Contractor management – schedule, brief and supervise external contractors, ensuring safe working and quality standards
• Compliance support – assist with statutory checks, audits and documentation (eg, fire safety, HVAC, water hygiene etc)
• Facilities asset management – maintain accurate records of facilities equipment, including warranties, service schedules and asset condition
• Health & safety collaboration – support with risk assessments, incident investigations and site safety improvements
• Site services – oversee cleaning, waste management, security and consumables
• Emergency response coordination – support with call-outs and attend to urgent site issues on a 24/7 basis as required
• Any other duties as reasonably required within scope of knowledge and experience

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

• Awareness of your operational and regulation risks which may impact on your role
• Responsibility for reporting to your line manager any risk which may impact the business

• Ensuring you deliver your role within the Compliance framework set.

• Problem solving, with a proactive and hands-on approach

• Reactive and planned maintenance
• Out of hours / on call
• Mechanical and electrical understanding

(the way you think and act)

• Confident communicator, able to work with site teams, contractors and management