Southlake Service Lead

Central Market Southlake Service Lead Full-Time

Join to apply for the Central Market Southlake Service Lead Full-Time role at Central Market.

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country – try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer.

With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

As a Service Lead, you'll assist in leading a successful operation of the Front End. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.

• May serve as backup to department manager / Service Manager.
• Provides work direction and training to other Partners, including other Service Leads.
• Oversees Partners in the department; including Cashiers, Baggers, Parking Lot Attendants, Bookkeepers, and Information Center desk Partners.
• May assist the Service Manager writing and approving schedules for Service Partners.
• Approves financial transactions (e.g., overrides, opening/closing suspended orders).
• Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals.
• Tracks / anticipates high‑sales times to ensure proper staffing, including lunch / break times.
• Maintains Service‑related inventory as needed.
• Troubleshoots equipment / technology; escalates to appropriate Partner as needed.
• Performs duties of Service Partners frequently.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. “Partner‑owned” means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.

• Experience in retail/customer service.
• Advanced customer service skills.
• Typically requires 1+ years of related experience, such as front‑end / customer service experience.
• Must be 18 years of age or older.
• Completion of required company training, including Lead Development training.
• High school diploma or equivalent.

• Advanced customer service skills.
• Strong planning, organization, and time‑management skills.
• Strong verbal / written communication and interpersonal skills.
• Conflict resolution and influencing skills.
• Decision‑making skills.
• Ability to coach.
• Ability to build relationships.
• Ability to communicate with / speak effectively to customers and Partners at all levels.
• Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

• Constantly reach at waist, grasp.
• Frequently stand, walk, pivot, perform fine motor movements.
• Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, twist, push / pull with arms, pinch.
• Occasionally be exposed to loud noise, cold or wet conditions.
• Demonstrate the ability to lift up to 45 lbs.
• While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day;
  Frequently: 2.5 – 5.5 hours per 8‑hour day;
  Occasionally: 0 – 2.5 hours per 8‑hour day.
• It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.