Senior Sales Manager

Overview

The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we also take care of our team. Enjoy team member discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our team member of the Quarter Program. We offer complimentary meals and a fun, supportive work environment.

Join us and be a part of something truly special!

Team Member Experience at Hilton Southlake

At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We value connection, recognition, and shared success, and our commitment to team member well-being goes beyond the job description.

About Driftwood Hospitality Management’s culture empowers our associates to take initiative and contribute to property success with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services with outstanding client service.

As the local on-property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in sales. Actively upsell each business opportunity to maximize revenue opportunities. Achieves personal and team revenue goals for the hotel. Ensures business is turned over properly and in a timely fashion for proper service delivery.

Note:

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Business Results

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotel based on the event profile.
• Meets and exceeds individual revenue goals. Manages customer budgets to maximize revenue, identifies opportunities to upsell products and services, and maintains the sales process.
• Exceeds company minimum standards with the sales process and acts as a mentor for others in this area.
• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
• Builds and strengthens relationships with existing and new customers including sales calls, entertainment, FAM trips, etc.
• Conducts customer site inspections.
• Excels at proactive selling with a focus on target accounts, markets, or segments; identifies, qualifies, and solicits new business to achieve revenue goals; emphasizes accounts with larger potential.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Forecasts group sleeping rooms and revenue accurately for their groups prior to turnover and continues partnership after turnover.

Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long-term relationships to support future revenue growth.
• Coordinates communication with customers (internal and external) regarding event details and follows up post-event.
• Maintains a visible presence with customers during the process and ensures smooth transition to Convention Services for execution.
• Provides leadership in guest hospitality and ensures high-quality service throughout all phases of hotel events.
• Sets a positive example for guest relations and responds effectively to feedback and issues.
• Reviews Guest Service Results with leaders and participates in corrective action plans.
• Promotes guest satisfaction during departmental meetings and supports continuous improvement.
• Uses hotel systems to capture and manage customer information daily.

Leadership

Applies broad business knowledge and balances short- and long-term perspectives to generate…