Patient Access Rep

Overview

All-Star Orthopedics is a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. We are part of a musculoskeletal care network through United Musculoskeletal Partners (UMP), supporting All-Star Orthopedics. You will work alongside top orthopedic specialists, physical therapists, and APPs in a forward-thinking practice to bring exceptional orthopedic care to communities north of the Metroplex.

• Collaborative Environment:
  Work with a passionate team of healthcare professionals committed to exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance:
  Flexible scheduling to help you manage what matters most.
• Competitive Compensation:
  Salary and benefits package that reflect your skills and dedication.
• Incredible Culture: A workplace that fosters fairness, teamwork, and a positive atmosphere for staff and patients.

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP):
  Employer-paid support for life’s challenges
• Generous Paid Time Off:
  Up to 2 weeks of PTO starting out (increases with tenure) and 7 paid holidays + 2 floating holidays

Greet all visitors to the facility. Scan patient IDs and insurance cards. Ensure all new patient paperwork is completed, signed, and dated. Collect appropriate co-pays and/or deposits, balance daily entries, and run reports. Answer telephones, triage calls, and schedule appointments.

• Check patients in for clinical encounters.
• Scan paperwork, insurance cards, and photo .
• Collect co-pays, co-insurance, deductibles, and past-due balances.
• Enter charges and balance daily; provide reports to Office Manager.
• Audit assigned superbills daily for upcoming appointments (verification of insurance, co-pays/coinsurance, deductibles, remaining out-of-pocket, and current paperwork).
• Interpret appointment requests and schedule patient appointments according to clinic policies and physician preferences; identify problems and advise appropriate staff.
• Relay relevant information to internal staff when adding or changing appointments; answer questions about appointments as requested.
• Safeguard patient information and maintain confidentiality.
• Participate in office meetings and educational activities; maintain a neat and orderly work area.
• Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.

• High School Diploma or GED. Graduate of an accredited program in medical administration and/or college, business or technical school preferred.
• Billing/coding experience preferred.
• Minimum of six months experience in an outpatient clinic preferred.
• Ability to read, understand, and follow policies and regulations.
• Ability to use patient management systems and computer software (e.g., appointment systems, electronic medical record systems, email, etc.).
• Ability to interact and communicate well with patients, staff, and vendors.