Patient Services Manager

Patient Services Manager – Mental Health Clinic

Location: Southlake, TX
Employment Type: Full-Time
Compensation: $70,000–$80,000 annually + bonus opportunities + growth potential

Lead clinic operations while delivering a high-touch, patient-centered experience in a growing outpatient mental health organization.

Serenity Healthcare is hiring a Patient Services Manager to oversee daily clinic operations, develop teams, and ensure every patient feels supported, informed, and valued. No healthcare experience is required—we provide comprehensive training. What matters most is leadership ability, emotional intelligence, and a passion for service.

• Oversee day-to-day clinic operations with a strong focus on patient experience
• Coach and develop teams to deliver warm, professional, concierge-level service
• Ensure patients feel welcomed, supported, and confident throughout their care journey
• Healthcare experience not required— full training provided

• Lead and motivate teams to deliver patient-first, concierge-style care
• Manage daily operations, staffing, and workflow challenges efficiently
• Support patient education and clearly communicate available services
• Monitor performance metrics and coach teams toward goals and standards

• 3+ years of team leadership or operational management experience
• Proven success managing performance metrics and outcomes
• Experience leading performance conversations and coaching individuals
• Strong communication skills and a service-oriented mindset

• $70,000–$80,000 annual salary plus bonus opportunities
• Rapid promotion and advancement potential
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked. Our patient-first culture is built on empathy, science, and measurable results.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.