Medical Assistant​/Clinical Service Specialist Southlake, TX

Medical Assistant/Clinical Service Specialist – Full Time – Southlake, TX

VIVO Infusion, LLC is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team in Southlake, TX. In this role, you will provide essential support to our medical team, patients, and the infusion center, ensuring safe, compassionate care in accordance with all external and internal guidelines and regulations.

• Pay Range: $20–$24 per hour
• Bonus Plan Target: 5% annually (based on performance)
• Company‑wide Employee Ownership Program

• Medical, Dental, Life, Vision Insurance
• Option for HSA with employer contribution
• 401(k) with match up to 4%
• PTO:
  Accrual 4+ weeks per year, buy‑back program, PTO donation program
• Wellness Reimbursement: $360 annually
• Employee Referral Bonus: uncapped bonus potential
• Tuition Assistance Program
• Employee Assistance Program
• Short & long‑term disability coverage
• Life Insurance (additional)

• Full‑Time
• Schedule:
  
  Monday–Friday, 8:00 am – 5:00 pm
• FLSA Status:
  Non‑Exempt

Location: 601 Zena Rucker Rd., Suite 101, Southlake, TX 76092

Reports to: Clinical Operations Manager

• Perform a variety of patient care activities in accordance with standards of practice.
• Room clinic patients in person or virtually and update the patient chart with required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of care.
• Provide administrative and front‑end support: greet patients, assist with scheduling, manage phone calls, and process payments.
• Ensure efficient turnover of exam rooms.
• Assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team with prior authorizations for prescribed treatments.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under manager direction.
• Disinfect and stock exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills and report patient issues as needed.
• Follow company policies and CDC guidelines for infection control.

• Handle and store hazardous materials properly.
• Maintain confidentiality of all company and patient records; adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

• High school graduate or equivalent (required).
• Medical Assistant Certification or Registration (required).
• CPR/BLS certification (required).
• At least 6 months’ clinical experience (required).
• One year in an administrative or customer service role (preferred).
• Phlebotomy and lab processing skills (preferred).
• Self‑motivated with the ability to work independently.
• Outstanding communication and interpersonal skills.
• Computer skills for electronic recordkeeping.
• Ability to read and interpret documents such as safety rules and procedure manuals.

Workplace accommodations are available for qualified individuals with disabilities. Please let us know if you require assistance during the application process.

Vivo Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected class status.

For more information about our culture and the role, visit