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Patient Service Representative

Job in Southlake, Tarrant County, Texas, 76092, USA
Listing for: Clear Connect Imaging
Full Time position
Listed on 2026-02-01
Job specializations:
  • Healthcare
    Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 17.7 - 21.3 USD Hourly USD 17.70 21.30 HOUR
Job Description & How to Apply Below

Envision Imaging is adding a Full Time Patient Service Representative to our team in Southlake! Monday - Friday 9:30AM - 6:30PM, Rotating Saturdays | Position Pay Range: $17.70 - $21.30

This position requires attendance of a 2-week, mandatory training at our North Arlington training location - 801 Road to Six Flags West.

Overview

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient.

Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions
  • Answers inbound calls to the Center.
  • Provides a friendly and warm greeting to all patients and/or providers.
  • Checks scheduled patients in/out and ensures proper documentation is received from patient.
  • Collects co-pays, co-insurance, and deductible if necessary.
  • Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
  • Ensures accurate data entry for patient registration.
  • Assists with medical records as needed.
  • Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
  • Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
  • Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.).
  • Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
  • Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
  • Monitors waiting room to avoid extended wait time and to assist patients as needed.
  • Requests orders and processes new/same-day requests.
  • Requests all patients complete a satisfaction survey after their exam.
  • Other duties as assigned.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Qualifications
    • One plus year of experience providing exceptional customer service – healthcare environment preferred
    • Detail oriented, self-motivated, a problem solver and a team player
    • Ability to excel in a very fast-pace team environment
    • Ability to continuously “exceed” company and customer expectation
    Education/Certifications
    • Minimum of High School diploma or equivalent (GED)
    Preferred

    High School or better in General Education.

    Compliance

    Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

    Company Benefits
    • Company Matched 401k Plan
    • Employee Stock Ownership Plan
    • Paid Time Off + Paid Holidays
    • Employee Assistance Program
    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

    OSHA Exposure Rating: 1

    It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

    Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

    Qualifications Skills Behaviors

    Motivations

    Education

    Licenses & Certifications

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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