Desktop Support Lead

Hello,

Greetings!!!

This is Abhishek from Jconnect INC
. Below is the requirement with my client. Please let me know if you are available for this role.

Title:
Desktop Support Lead

Location:
Southington, CT

Duration:
Full Time

Job Description:

• Provide Level 2/3 support for hardware, software, and network issues.

• Troubleshoot and resolve escalated incidents within SLA.

• Ensure compliance with IT policies and security standard

• Supervise and mentor desktop support technicians.

• Allocate tasks and monitor workload distribution.

• Conduct performance reviews and provide training where necessary

• Act as a liaison between end-users and IT management.

• Communicate updates on major incidents and planned maintenance

• Maintain accurate documentation of incidents, resolutions, and processes.

• Develop and enforce standard operating procedures (SOPs).

• Drive continuous improvement initiatives for support processes.

• Oversee hardware/software inventory and lifecycle management.

• Coordinate procurement and deployment of IT assets.

• Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.

• Familiarity with ITIL framework and ticketing systems (e.g., Service Now).

• Excellent problem-solving, communication, and leadership skills.

Roles & Responsibilities

IF you are interested, please send me your updated resume ASAP with below details:

Full Name:

Current Location/Zip:

Contact Number:

E-Mail :

Alternate Email :

Visa/Work Permit Status:

Current Rate/Salary:

Expected Base Salary:

Notice Period/Availability to Start:

Skype :

Willingness to relocate to job location:

Any Relocation Concern (family/house/weather):

Current/Previous Employer Name:

Preferred Interview timings (Specify Time zone):

Any other job opportunity in process & at which stage:

Overall Experience

Summary:

Linked In URL:

Looking forward for your response..

Thanks and Regards,

Abhishek Singh

Jconnect Infotech Inc.

168 Barclay Center Ste. 347,

Cherry Hill, NJ 08034

Contact:

Email: