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Desktop Support Lead
Job in
Southington, Hartford County, Connecticut, 06489, USA
Listed on 2026-03-03
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
• Provide Level 2/3 support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents within SLA.
• Ensure compliance with IT policies and security standard
• Supervise and mentor desktop support technicians.
• Allocate tasks and monitor workload distribution.
• Conduct performance reviews and provide training where necessary
• Act as a liaison between end-users and IT management.
• Communicate updates on major incidents and planned maintenance
• Maintain accurate documentation of incidents, resolutions, and processes.
• Develop and enforce standard operating procedures (SOPs).
• Drive continuous improvement initiatives for support processes.
• Oversee hardware/software inventory and lifecycle management.
• Coordinate procurement and deployment of IT assets.
• Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.
• Familiarity with ITIL framework and ticketing systems (e.g., Service Now).
• Excellent problem-solving, communication, and leadership skills.
Salary Range- $65,000-$70,000 a year #LI-SP3 #LI-VX1
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