Lending Application Support Specialist

We're looking for an application specialist to join our Client Services Loan Support team. In this role, you'll maintain an in-depth knowledge of the core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation, gets energy out of improving efficiencies, and enjoys issue resolution.

This is a full time, permanent role and candidates should be willing to work in the Southington, CT office on a hybrid schedule.

What we need…

We’re looking for an Application Specialist to join our Client Services Loan Support team. In this role, you’ll maintain an in-depth knowledge of our core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation, thrives on improving efficiencies, and enjoys resolving issues.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off for work/life balance
• Customized training and onboarding to support your first year
• Robust employee development programs aligned with career pathing
• Cutting-edge training and educational resources
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition reimbursement and one-on-one career coaching
• DEIB initiatives championing inclusion and authenticity
• Financial planning assistance with certified professionals

What you’ll do…

Customer Support (50%)

• Answer emails and phone calls, providing front-line customer support
• Log all inquiries and resolutions into the tracking system
• Respond to client issues and requests for assistance
• Answer questions regarding system use, procedures, and report interpretation
• Follow up with clients throughout the resolution process
• Research customer issues using system documentation, manuals, and industry resources
• Assist users with routine transactions and workstation problems
• Collect information, troubleshoot, and develop solutions for routine issues
• Log all research efforts accurately in call logging software
• Submit and follow up on special processing requests
• Schedule and validate specification changes and maintenance

Training & Development (5%)

• Participate in formal training programs and cross-train on other applications
• Attend internal and industry training sessions
• Enhance product knowledge through self-learning and use of training labs
• Comply with COCC’s Security Policy
• Communicate problems and improvement requests to management
• Assist team members and share workload as needed

What you’ll bring…

• Bachelor’s degree in Business preferred but will consider appropriate work experience and/or certifications
• Minimum 2 years of loan servicing or loan origination experience (Mortgage, Consumer, or Commercial)
• Excellent customer service and communication skills (oral and written)
• Ability to work independently and collaboratively
• Strong problem-solving skills
• Knowledge of financial services terminology and operational procedures
• Ability to read and interpret banking periodicals, technical journals, and procedures

The salary range for this role is $48,110-$66,104 per year