Workplace Services - Receptionist

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's Fin Tech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

An outgoing, energetic, flexible team player to join a well-established administrative & hospitality team. You’ll be performing a variety of support tasks while acting as the welcoming face and voice of COCC for all incoming live reception calls and guests onsite in our Southington headquarters.

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award‑winning employer, including:

• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting‑edge training and educational resources from vendors like SANS, Plural Sight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On‑site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One‑on‑one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals

This is a five‑day per week, 8am to 5pm onsite position in our Southington office supporting all our front desk functions, as well as general admin support for our employees. A typical workday will include tasks and projects such as:

• Answering live reception calls from clients and vendors
• Receiving incoming and posting outgoing USPS mail
• Greeting visitors including clients, vendors and guests
• Creating new and temporary security access badges for employees and vendors
• Fulfilling meeting production requests including nametags, tent cards, guest WiFi, and color printing
• Accounting support including three check deposits per week, and monthly client invoicing
• Office and breakroom supply orders, stocking & organizing
• General administrative requests from employees and departments
• Special projects, as assigned

Bring your welcoming smile and positive energy to this highly visible and customer service‑oriented role. The ideal candidate will bring to our highly experienced Workplace Services team:

• Outgoing and engaging personality with the ability to develop relationships with employees and clients at all levels
• The ability to stay calm under pressure, and act with poise and professionalism at all times
• Exceptional phone, in‑person and written communication skills
• Highly collaborative work style with a passion for providing support to others
• Strong organizational skills and attention to detail with the ability to solve problems quickly and independently
• Flexibility to switch regularly between fast‑paced front desk work and focused, independent tasks
• Proficiency with MS Office applications including Word, Excel and Outlook, and the ability to quickly learn specialized software programs essential to the job function

This is an on‑site position. The salary range is $48,000 - $52,000 based on skills and experience.