Veterinary Receptionist

Veterinary Receptionist – Blue Pearl Pet Hospital, Southfield, MI

Blue Pearl Pet Hospital in Southfield, MI is hiring exceptional Client Service Coordinators!

This position offers flexible shifts including: 10am – 6pm, 2pm – 10pm, and 9pm – 5am. If you are seeking an opportunity with a team that inspires growth and works in a collaborative environment, we want to hear from you.

At Blue Pearl Pet Hospital, our Client Service Coordinators are imperative to our hospital’s success. In this role, you will be the first Blue Pearl Associate that the client sees. You will ensure that each client receives the care and attention that they need and must be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

• Greet clients and make friendly eye contact every time the hospital entry door opens to offer a professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Act as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s needs and the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus a “standard” emergency.
• Respond to non‑patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance to ensure clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

• Our passion is pets. We offer Trupanion pet insurance and discounts to associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Associates are leveled by skillset and move up as they gain more skills and experience. We focus on developing associates into leaders through talent development programs.
• We promote continuous learning: annual continuing education allowance, free training sessions, Blue Pearl University, and access to over 2,000 medical journals.
• We value your health and well‑being with medical, dental, vision, and life insurance options; flexible schedules; 401(k); paid time off; floating holidays; and regional licensed social worker support.
• We promote a family‑like culture in our hospitals. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Blue Pearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal‑opportunity employer; each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request. We are an equal‑opportunity employer and a drug‑free workplace.