Internship - Analytics; Service

Your Tasks:

• We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations — specifically service cases and service quotes — into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
• Document and analyze current service workflows, including case management and quoting processes
• Map service activities and identify key data requirements for CRM integration
• Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
• Support the design of standardized processes that improve handoffs between Sales and Service
• Contribute to dashboard and reporting development to enhance data visibility for leadership
• Participate in cross-functional meetings to gather requirements and validate system functionality
• Assist with user testing, process validation, and documentation of best practices

• Currently pursuing a Bachelor’s degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
• Strong analytical and problem-solving skills
• Interest in CRM systems, process optimization, and business systems integration
• Familiarity with Salesforce or other CRM platforms is a plus
• Ability to translate business requirements into structured processes
• Strong communication skills and ability to work cross-functionally
• Proficiency in Excel; exposure to reporting tools or dashboards is a plus

Intern Program Highlights

• 12-week paid internship program (May 8 – August
  3) with flexibility to accommodate academic schedules
• Structured summer program including networking events, professional development opportunities, and team-building activities
• Social outings and engagement events with fellow interns
• Capstone-style final presentation delivered to company leadership
• Valuable exposure to senior leadership and cross-functional teams
• Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom