IT Support Specialist

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life. Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.

Our diagnostic solutions are used in routine and complex clinical testing, in hospitals, reference and research laboratories, and physician offices worldwide. More than one million tests are run on Beckman Coulter Diagnostics systems every hour, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis, we enable clinicians to deliver the best possible care with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The IT Site Lead for Beckman Coulter Diagnostics is responsible for site support at our Southfield (Lumigen) office that drives significant impact to the organization. This position is part of the Lumigen business unit and will work directly with our Enterprise Technology Services organization located in Southfield, Michigan and will be on site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the America’s Site Support team and report to the Lumigen Business Unit with a dotted line reporting into the East Coast Manager for Site Support responsible for site support in multiple locations in the U.S. and Canada. If you thrive in a multifunctional role and want to work to build a world‑class Information Technology organization—read on.

• Provide high‑quality technical support to associates in a Windows environment, troubleshooting and resolving a variety of issues while also providing basic network and system support working with responsible colleagues to maintain the infrastructure.
• Manage the lifecycle of tickets (incidents, service requests, change requests) through resolution or escalation while using Daily Management to ensure that Service Level Agreements and Key Performance Indicator targets are being met and constantly improved.
• Participate and potentially lead projects—both at the local level and regional/global level—coordinating with cross‑functional teams to ensure project objectives are met.
• Responsible for the OT Lumigen network, working with contractors and the business to support connectivity for critical systems for the business.

• A BA/BS degree is preferred in IT, MIS, or a similar field. Alternative degree with certifications/experience will be considered.
• 4+ years of experience working in an IT department or providing IT Services in a Windows environment (Windows 10/11, Windows Server, MS Office, basic networking knowledge, etc.).
• Strong interpersonal communication skills and the ability to interact with non‑technical users, work independently and as part of a team in a fast‑paced environment.
• Ability to prioritize work effectively, as well as to organize work and track progress. Dedicated to achieving goals and meeting commitment dates.
• Must have reliable transportation to the assigned office to be on time for their shift as well as on‑call duties as necessary.

• Ability to travel—limited travel when needed, typically only once a year for a couple of days for conferences.
• Ability to lift, move, or carry equipment up to 40 lbs as needed.

• Highly regulated industries (Medical, Banking, etc.)
• Lean Manufacturing, Agile methodologies, and project management.
• Experience in a distribution environment,…