Service Desk Analyst - Mobility

Service Desk Analyst

The Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face‑to‑face, via telephone and electronically. Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment.

Grade Level (for internal use): 07

The Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face‑to‑face, via telephone and electronically. Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment.

• Provide accurate and creative solutions to customers’ hardware and software problems to ensure user productivity.
• Configure new and existing PCs, laptops, virtual machines and mobile devices using established CARFAX processes and procedures.
• Install and update software using IT internal tech stack.
• Research, resolve and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely manner.
• Build, test and deploy software packages to all workstations and laptops using desktop management tools.
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.

• 2-3 years previous help desk experience combined with technical training or Certification in A+ or MSP, Apple certification, or an Associate’s Degree in IS.
• A detailed understanding of Windows 11, Mac OS x and iOS operating systems.
• Proficient in use and support of Office 365.
• Exceptional customer service is a MUST.
• Excellent written and oral communication skills and time and project management skills.
• Aptitude to learn and support a variety of frequently changing applications and systems.
• Ability to multitask in a fast‑paced environment, while maintaining an emphasis on quality.
• Must be self‑motivated, detail oriented, be able to work effectively in a team environment.
• Ability to travel for off‑site meetings and respond to after‑hours urgent calls from internal users.

• Ability to lift and carry 60 pounds (workstations, servers, printers, etc.).
• Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs.

We require all candidates who reach the final stage of our interview process to attend at least one in‑person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

Advancing Essential Intelligence.

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in.

We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership.

We take care of you, so you can take care of business. We…