Business Analyst

We're seeking a Business Analyst with strong healthcare domain experience to lead discovery, documentation, and planning around how clinical and administrative users leverage Windows-based endpoints (desktop, laptop, tablet) across regional networks. This role will map current-state workflows, device usage, and management practices (including Intune and related endpoint management), then partner with technical leaders to frame a scalable plan for the next year and beyond.

The BA will drive onsite walkthroughs, user and engineer interviews, produce high‑quality documentation and diagrams, and help orchestrate a clear roadmap for device standardization, governance, and workflow optimization.

Discovery & Stakeholder Engagement

+ Conduct onsite walkthroughs at main campuses (GR & East Lansing).

+ Lead structured interviews with clinical and administrative users to capture real-world workflows and pain points.

+ Meet with regional engineering teams to understand how devices are configured, managed, and supported.

Workflow & Device Mapping

+ Document current-state workflows for clinical and non-clinical personas, focusing on how needs translate into Windows OS endpoints.

+ Inventory and categorize device types (desktop/laptop/tablet) in use across regions (targeting ~12-15 device profiles) and their operational contexts.

+ Produce process maps, swimlanes, RACI, and architecture/management diagrams (e.g., Intune policy flow, provisioning, update rings).

Management & Governance Insights

+ Assess endpoint management approaches (with emphasis on Microsoft Intune, GPO/ADK overlaps, compliance baselines, app deployment, and patching).

+ Identify regional variations; propose standardization options and a governance framework that respects clinical realities.

+ Planning & Road mapping

Frame the program: define scope, phases, milestones, success metrics, and dependencies for a 12+ month initiative.

Recommend near-term quick wins and longer-term roadmap items (e.g., image rationalization, policy harmonization, workflow optimization).

Deliverables & Communication

+ Produce clear, actionable documentation, including current/future state, gap analysis, and risk/issue logs.

+ Create Excel-based inventories, matrices, and trackers; maintain a living artifact repository.

+ Present findings and recommendations to leadership; take technical direction from the technical lead while driving BA outcomes independently.

Required Qualifications

+ 7-10+ years Business Analysis experience, with healthcare provider or payer exposure (understanding of roles across a health organization and clinical vs. administrative workflows).

+ Demonstrated experience documenting endpoint/device workflows, particularly on Windows OS, within complex regional or multi-entity networks.

+ Strong grasp of endpoint management fundamentals; working knowledge of Microsoft Intune (policy, compliance, packaging, update rings, device groups) is required; hands-on depth is a strong plus.

+ Proven ability to plan and structure multi-quarter programs: scoping, backlog creation, sequencing, and stakeholder alignment.

+ Excellent documentation skills: process maps, architecture & management diagrams, interview guides, and concise executive summaries.

+ Advanced Excel (pivot tables, lookups, reconciliation, data validation) and proficiency with diagramming tools (Visio, Lucidchart, or Miro).

+ Strong facilitation and interviewing skills with clinicians, admins, and engineers; comfortable navigating ambiguity and regional variations.

+ Exceptional communication and executive presence; able to consume direction from technical leadership and deliver independently.

Preferred Qualifications

+ Experience in large health systems or post-merger/joint-venture environments with regional device variance.

+ Familiarity with device provisioning/imaging, application packaging, and Windows update/patch processes.

+ Exposure to security and compliance baselines for healthcare endpoints (e.g., MFA, disk encryption, local admin controls, privileged access patterns).

+ Change management and training artifact creation for clinical and non-clinical audiences.

Top Required Skills (Must-Haves)

+ Healthcare…