More jobs:
Internship - Analytics; Service
Job in
Southfield, Oakland County, Michigan, 48033, USA
Listed on 2026-03-04
Listing for:
Dürr AG
Apprenticeship/Internship
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
CRM System, Data Analyst
Job Description & How to Apply Below
Your Tasks:
- We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations - specifically service cases and service quotes - into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
- Document and analyze current service workflows, including case management and quoting processes
- Map service activities and identify key data requirements for CRM integration
- Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
- Support the design of standardized processes that improve handoffs between Sales and Service
- Contribute to dashboard and reporting development to enhance data visibility for leadership
- Participate in cross-functional meetings to gather requirements and validate system functionality
- Assist with user testing, process validation, and documentation of best practices
Skills:
- Currently pursuing a Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
- Strong analytical and problem-solving skills
- Interest in CRM systems, process optimization, and business systems integration
- Familiarity with Salesforce or other CRM platforms is a plus
- Ability to translate business requirements into structured processes
- Strong communication skills and ability to work cross-functionally
- Proficiency in Excel; exposure to reporting tools or dashboards is a plus
- 12-week paid internship program (May 8 - August
3) with flexibility to accommodate academic schedules - Structured summer program including networking events, professional development opportunities, and team-building activities
- Social outings and engagement events with fellow interns
- Capstone-style final presentation delivered to company leadership
- Valuable exposure to senior leadership and cross-functional teams
- Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom
Position Requirements
Less than 1 Year
work experience
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