Associate Analyst, End User Support

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI or Memphis, TN, office.

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Please note:

This role is NOT eligible for Work Visa sponsorship, either currently or in the future._*
* ** What You'll Do*
* As an Associate Analyst, you'll be the go-to expert for second-level technical support-delivering solutions that keep our teams running smoothly. Whether it's troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you'll be a key player in creating a seamless tech experience.

** Your Day-to-Day:*
* + Install, configure, and troubleshoot hardware, software, and connectivity issues-remotely and in person.

+ Respond to escalated support tickets and service requests with speed and precision.

+ Translate tech-speak into plain English for non-technical users.

+ Keep detailed records of support activity in our ticketing system.

+ Share insights and trends to improve our knowledge base and support strategy.

+ Test new tools and software releases and contribute to cross-functional projects.

+ Support mobile devices, business apps, and security tools.

+ Perform advanced hardware diagnostics and manage warranty processes.

+ Communicate system issues clearly to users and leadership.

+ Participate in on-call rotations and occasional off-hours support.

** What You Bring*
* ** Tech Know-How:*
* + Strong experience with Windows OS, mobile platforms, networking, and enterprise software.

+ Familiarity with business and financial services applications is a plus.

+ Solid understanding of security tools and best practices.

** Professional Attributes for Success*
* + Clear communicator who can simplify complex tech for any audience.

+ Analytical thinker who can spot patterns and solve problems fast.

+ Time management pro who thrives under pressure.

+ Customer-first mindset with a passion for delivering top-tier service.

+ Self-starter who takes initiative and owns outcomes.

** Your Background*
* + 2-3 years in a technical helpdesk or IT support role.

+ Bonus points for certifications (CompTIA, Microsoft, etc.).

** Why Join Us?*
* You won't just be fixing tech - you'll be empowering people.

You'll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you're ready to level up your support game, we want to hear from you.