Head of Digital Experience, Global Technology Services - Mobility

About the Role:

Grade Level (for internal use): 13

S&P Global Mobility

The role:

Head of Digital Experience

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

The Head of Digital Experience owns the end-to-end employee technology experience across a geographically distributed, global workforce. This role ensures end‑user devices, support services, collaboration platforms, and workplace technologies deliver a consistent, reliable, and intuitive experience regardless of location, time zone, or work model.

This leader is responsible for scaling digital workplace capabilities globally while balancing standardization and regional needs, improving productivity, satisfaction, and operational efficiency across ocio.

• seleccionar and own the global digital workplace and end‑user experience strategy
• Establish global standards, service models, and experience principles
• Ensure consistent employee experience across regions while enabling local flexibility
• Use data and feedback to continuously improve global employee technology experience
• Partner with HR, Security, Facilities, and business leaders on onboarding/offboarding

• Own global end‑user computing strategy (laptops, mobile devices, peripherals, VDI)
• Define global device standards, lifecycle, procurement, and refresh programs

• Lead a global, follow‑the‑sun end‑user support model (Tier 1–3)
• Establish global SLAs, XLAs, and service performance metrics
• Standardize support processes while accounting for regional requirements
• Drive self‑service, automation, and shift‑left strategies at scale

• Own global collaboration and productivity platforms (Microsoft 365, Teams, Zoom, Slack)
• Define governance, lifecycle management, and usage standards globally
• Drive adoption, training, and best practices across diverse regions and cultures
• Partner with Security and Compliance on data residency and regulatory requirements

• Partner with HR, Security, Facilities, and business leaders on global onboarding/offboarding

• Lead and develop globally distributed teams and regional leaders
• Manage global vendor relationships and strategic partnerships
• Own global budgets and cost optimization for end‑user technology
• Drive operational excellence and service consistency worldwide
• Ensure accessibility, inclusivity, and usability for a diverse global workforce

This role is open to US candidates only. The anticipated base salary range is $170,000 to $220,000, adjusted for geographic location, experience level, skill set, training, licenses, and certifications. The role also offers an annual incentive plan.

Additional benefits are available. For more information on benefits, visit

• 10+ years of experience in digital workplace, end‑user computing, or IT service delivery
• 4+ years leading global teams across multiple regions and time zones
• Proven experience running global helpdesk and end‑user support operations
• Deep expertise in collaboration platforms (M365, Teams, Zoom, Slack) at enterprise scale
• Experience with endpoint management at scale (Intune, Jamf, Workspace ONE)
• Experience supporting thousands of employees across multiple countries
• Strong understanding of global IT service delivery models
• Experience balancing standardization with regional autonomy
• Calm, decisive leader in high‑volume operational environments
• Strong executive communication and stakeholder management skills
• Understanding of global security, privacy, and data residency considerations
• Experience in large, multinational enterprises
• Familiarity with global ITSM platforms and processes (Service Now, Jira Service Management)
• Global mindset with strong cultural awareness

This role is limited to persons with indefinite right to work in the United States.

This role requires onsite presence three or more days a week at one of the…