ServiceNow - Strategic Portfolio Management; SPM Manager - Tech Cons

Service Now - Strategic Portfolio Management (SPM) Manager – Tech Cons – Open Location

Location:

Anywhere in County

At EY, we help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

As a Service Now Consulting Manager, you’ll lead Service Now Transformation teams in the rapidly growing area of Strategic Portfolio Management. The role is client‑visible, requiring the ability to motivate and develop your team while establishing and maintaining new client relationships.

• Identify and define user/customer requirements, focusing on developing user interfaces across mobile, web, and tablets.
• Engage in coding, programming, and creating specifications to deliver development services meeting business requirements.
• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as an engagement or workstream lead across all aspects of a Service Now SPM project, including design, configuration/development, testing, and deployment.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships, demonstrating the value of EY services.
• Apply strong business acumen to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities, provide recommendations, and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter experts.
• Support pre‑sales efforts, including creating proposals and estimates.
• Document high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• 4–6 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading and supervising teams.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience (certifications a plus).
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).

• A comprehensive compensation and benefits package, including base salary ranges from $142,600 to $261,500 (U.S.) and additional benefits such as medical, dental, pension, 401(k), and paid time off.
• A flexible hybrid work model for most client‑serving roles, with 40–60% in‑person collaboration.
• Flexible vacation policy, EY Paid Holidays, Winter/Summer breaks, and other leaves of absence to support well‑being.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or an accommodation request, please call 1‑800‑EY‑HELP3 and follow the prompts or email