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Customer Service Rep

Hybrid QA & Call Evaluation Coach

Job in Southfield, Oakland County, Michigan, 48076, USA
Listing for: Raymond James
Full Time position
Listed on 2026-01-25
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
A financial services firm is looking for a detail-oriented Call Quality Assurance Specialist to enhance call evaluations and coaching. This hybrid role expects you to ensure compliance in call evaluations, mentor team members, and support process improvements. You will analyze data trends to implement effective solutions. Candidates should have a high school diploma and experience in customer service, ideally within financial services.

Exceptional communication and organizational skills are highly valued.
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