Resort Customer Service Spec.

Overview

Resort Customer Service Specialists manage guest's expectations by responding to customer service inquiries or requests for or from a stay at a resort property. They document, track, and resolve all issues that are presented to ensure a high level of customer satisfaction. Resort Customer Service Specialists provide solutions to enrich customer retention and build relationships with our guests.

• Ensures a positive customer experience by effectively managing the customer service case closure process through inbound calls, outbound calls, and Sales Force lead software. This includes guest retention and converting detractors to promoters. (Essential)
• Identifies potential issues through customer service concern requests and takes next steps to report or resolve appropriately. (Essential)
• Identifies sales opportunities presented through customer service cases and takes next steps to report or resolve appropriately. (Essential)
• Maintains knowledge of all company resorts and amenities, to be able to educate and respond to guests accordingly. (Essential)
• Meets or exceeds the targeted closure rate of customer service cases and all assigned goals.
• Adheres to all company policies regarding inbound and outbound calls.
• Other duties as assigned.
• Supporting other departments with ad hoc duties as needed

• High School Diploma or GED (Required)
• 1 year in sales and customer service experience (Required)
• Excellent customer service and organizational skills
• Strong interpersonal and communication skills
• Basic computer proficiency including the ability to use email and internet

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty