Abandonment Specialist

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world‑class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used‑car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.

Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

• Maintain the Company’s secured interest in abandoned vehicles at values most beneficial to consumers and the Company by quickly and accurately determining if the expected benefits of recovering the vehicle outweigh the expected cost associated with recovery.

• Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to the following:
  • Vehicle location and condition
  • Work with holding facilities to minimize fees to recover the vehicle
  • Coordinate vehicle inspections and recoveries
• Efficiently and accurately complete abandoned vehicle value assessments
• Review, notarize, timely process and image documents related to the recovery of abandoned vehicles
• Validate, approve, submit and process payments required to ensure timely recovery of abandoned vehicles and ensure accurate account balances
• Maintain system records regarding account specific information for abandoned vehicles
• Manage time effectively, multi-task, and work with various Credit Acceptance departments to handle competing priorities in a production environment
• Comply with Company policies, procedures and guidelines
• Adherence to the Operations Attendance policy
• All other duties as assigned

• Previous customer service experience
• Demonstrated experience with effective time management
• Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
• Meet qualifications to become a Notary

• Excellent customer service, problem solving, and organizational skills
• Experience negotiating with service providers
• Experience in the finance or automotive industry
• Experience in collections or service provider management experience

• Diligent: Hard working, Conscientious, Sense of Urgency
• Effective: Problem Solver, Autonomous, Organized, Productive
• Validates: Information clearly and intuitively, protects all stakeholders, Accurate
• Educates: Identifies and closes knowledge gaps with all stakeholders, clear communicator
• Listens: Actively asks relevant questions to understand internal and external consumer's situation, attentive
• Owns: Performance outcomes, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions

• Promotes: Delivers superior Customer Service, positive and collaborative approach to creating resolutions; builds trust; remains professional

• 4 weeks, remote Monday through Friday: 8am - 5pm EST

• 1 day for in-office training

• Monday through Friday: 7am-7pm EST(Flex Schedule - 8 hours)

• 3-4 days remote and 1-2 days working onsite in Southfield, MI

• 2 required late nights per week (working until 5pm)

$19.50 -$22.77/hour based on experience, plus uncapped monthly bonus potential

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality…