Client Services Representative

Job Title: Client Services Representative

Job Location: Southfield, MI-48033;
Additional

Location:

Memphis, TN

Job Duration: 6-month contract (temporary, open to extension)

Work Schedule: 9 AM ET - 6 PM ET with 1-hour lunch (must be logged in at 9 AM). Hybrid role: onsite 3 days per week, WFH 2 days per week (Wednesdays and either Monday or Friday mandatory).

Laptop will be provided.

• Responsible for answering inbound calls from clients, providing exceptional customer service.
• Resolve general inquiries such as username/password resets, address changes, phone number changes, etc.
• Document call activity using the company's proprietary system (must document while on the phone).
• Respond to inquiries or complaints received through phone calls, correspondence, and/or face-to-face contact with clients concerning the bank's products or services.
• Review and research requests or problems, obtaining necessary information from policies, procedures or practices.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolution of problem.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Determine best method to resolve problems to ensure customer satisfaction and adherence to company policies.

• Must possess 2-3 years of recent customer service experience, ideally from a call center.
• Ability to type and be on the phone at the same time.
• Navigate through numerous systems at once; experience using dual monitors.
• Proficient user with Microsoft Word, Outlook, and basic Excel.
• Ability to type at least 40 WPM.
• Exceptional customer service skills; easy to understand, excellent verbal and written communication skills; proper grammar and spelling.
• Experience with in the banking or financial services industry is preferred but not required.

Education: Minimum of a high school diploma or equivalent.