Client Services Representative

Client Services Representative –
TEKsystems

Location:

Southfield, MI (Hybrid).
Hybrid role: onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory; the third day may be chosen by the new hire.

Work Schedule:

10:00 – 19:00 CST with 1 hour lunch. Must be logged in at 9:00 AM. Attendance policy: no more than 2 tardies or unexcused absences within a 30‑day period.

Contract position. The role is temporary with potential extension or conversion (not guaranteed). Laptop provided.

• Answer inbound calls from clients, providing exceptional customer service.
• Resolve general inquiries (e.g., username/password resets, address or phone number updates).
• Document call activity using the proprietary system; documentation expected while on the phone.
• Respond to inquiries or complaints received via phone, correspondence, or face‑to‑face contact about the bank’s products or services.
• Review and research requests or problems to gather necessary information from policies, procedures, or practices.
• Coordinate problem resolution with appropriate departments and inform customers of standard procedures or resolution.
• Follow‑up (verbally or in writing) to ensure customer satisfaction, determining best methods to resolve issues while adhering to company policies.

Experience Level: Expert level; call volume 50‑60 calls per day with peak up to 80 during tax season.

Training: 1‑2 weeks of onboarding and mock calls; no script usage—rely on SharePoint guides.

Performance Monitoring:
Calls will be randomly listened to for quality, compliance, documentation accuracy, and call time to ensure focus on quality over quantity.

Pay range: $26.50‑$26.50 per hour.

Benefits eligibility may apply to some offerings and depend on job classification and length of employment. Temporary role benefits may include:

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (pre‑tax and Roth)
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

• Seniority level:
  Mid‑Senior level.
• Employment type:
  
  Full‑time contract.
• Job function:
  Other.
• Industries: IT services and IT consulting.

About TEKsystems:
We’re partners in transformation, helping clients activate ideas and solutions for a new world of opportunity. A team of 80,000+ working with over 6,000 clients, including 80% of the Fortune 500. Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any protected characteristic.