Customer Service Representative

Location:

Southfield, MI (On-site, Full Time)

Department:
Sales & Customer Support

Reports To:

Vice President of Sales

At ENDOCORP, we’re more than just a medical device company — we’re innovators in flexible endoscopy repair parts and solutions. Our commitment to Precision. Innovation. Excellence. drives everything we do. We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.

We’re growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.

The Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments. This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP’s high standards of professionalism and accuracy.

• Serve as the primary point of contact for customer inquiries, orders, and product information.
• Process and manage customer orders accurately through the ERP and CRM systems.
• Communicate order confirmations, lead times, and shipment tracking details.
• Coordinate with shipping, production, and sales teams to ensure timely fulfillment.
• Handle product returns, exchanges, and warranty inquiries per company policy.
• Maintain and update customer records with accuracy and confidentiality.
• Support sales initiatives, promotions, and customer communications.
• Proactively resolve customer issues with a positive, solutions-driven approach.
• Provide administrative support for quotes, invoices, and internal reports.
• Uphold ENDOCORP’s values of precision, innovation, and excellence in every interaction.

• Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred).
• Strong verbal and written communication skills; comfortable on phone and email.
• Highly organized and detail-oriented; able to manage multiple priorities.
• Experience with CRM/ERP systems (Hubspot/Sales Force, SAP, or similar) preferred.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Positive, professional demeanor with a focus on teamwork and accountability.
• High school diploma required;
  Associate’s or Bachelor’s degree preferred.

• Base Salary: $55,000 – $60,000 (commensurate with experience)
• Schedule:
  
  Monday–Friday, 8:00 AM – 4:30PM (in-office)
• Benefits:
  Medical, dental, vision, paid holidays, and PTO

• Be part of a fast-growing company in the medical technology field.
• Work alongside a passionate, supportive team dedicated to quality and innovation.
• Opportunities for professional development and growth into inside sales or account management roles.
• Contribute to meaningful work that directly supports patient care and outcomes.