Collections Specialist

Collections Specialist 2

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• Uses automated internal systems to identify and monitor overdue accounts
• Locates and contacts account holders by appropriate means (mail, phone, or e-mail) to notify them of delinquent account status and solicit payment
• Reviews terms of sales, service, or credit contracts; provides options for debt repayment; establishes repayment schedules based on customers’ financial situations
• Prepares customer accounts for Final Notice and Cancel Non-pay
• Reconciles payment history
• Reviews and contacts canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to assignment to third‑party collection agencies
• Expertise in department processes, procedures, and mastery of MAS and CRM programs to efficiently perform advanced job responsibilities
• Collects and posts payments to customer accounts
• Records pertinent data on collection efforts and customer financial status in database
• Researches misapplied payments
• Manages non-routine problem solving and conflict resolution to offer excellence in customer relations
• Performs administrative and clerical functions as needed such as recording address changes and purging inactive records

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Basic understanding of local, state, and federal debt collection laws
• Basic understanding of principles and processes of customer service
• Ability to perform customer needs assessments and consistently meet service quality standards
• Excellent time management skills
• Ability to identify issues and creatively solve problems
• Ability to learn and use relevant machinery and technology
• Associate degree in Business or related field or equivalent working experience required
• Inbound/Outbound call experience with ACD phone tree required
• Three years of experience in credit and collections work preferred

Entry level

Full‑time

Accounting/Auditing and Finance

Security and Investigations