Scheduling Specialist

Responsibilities

• Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions
• Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place
• Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours
• Use various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.
• Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.
• Attendance on meetings organized by direct manager or other departments
• Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow
• Responsible for specific projects and tasks
• Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)
• Inform employees about changes in their schedule via phone/emails
• Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications
• Replace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work
• Payroll - reporting hours from NEVOS to payroll department
• Attendance Tracking
  -Accurate records,Distribute Documentation to management Team for Issuance
• Training of new employees or other managers to cover scheduling duties while out office
• Manage planning and forecasting of the staffing levels (leavers and potential drop outs)

• High School Diploma required
• 1-2 years of experience scheduling in any field preferred but not required
• Intermediate to advanced knowledge of excel functions
• Organizational skills and high attention to detail
• Excellent time management
• Ability to work independently or as part of a team
• Sense of urgency