Team Leader, Facilities

Overview

The Team Leader, Facilities collaborates with Sun's facilities team to ensure the work environment meets the ongoing and growing needs of the Sun team. This role ensures Sun's offices are clean, orderly, and well-maintained and that front office operations are seamlessly executed. The position also completes ad-hoc requests for the office.

• Monitor floors and suites, proactively identify issues and opportunities, solicit team member feedback, and address items in collaboration with leadership. (Essential)
• Directly oversee the facilities team, assign daily tasks, priorities, and cleaning routes.
• Act as steward of Sun's corporate facilities, maintaining high standards of facility upkeep.
• Submit, track, and follow up on facilities and maintenance work orders; coordinate with property management, vendors, and internal teams to ensure timely resolution.
• Receive, sort, and distribute mail; manage outgoing mail and deliveries.
• Accept outside deliveries and ensure they are delivered to the appropriate team members.
• Maintain office equipment through preventive maintenance, troubleshooting, repairs, and monitoring.
• Keep conference rooms, fitness center, kitchens, and common areas clean, presentable, organized, and stocked.
• Ensure hotel desks/offices are cleaned daily and maintained for use.
• Coordinate team member selection, development, and adherence to applicable policies and procedures.
• Collaborate with stakeholders on team member and work environment improvement projects.
• Maintain office and kitchen supplies by checking inventory, placing orders, and stocking items.
• Coordinate workspace moves, resets, and layout changes with the team.
• Assist Events team with setup and teardown of meetings and events.
• Greet customers and guests, answer questions, route them to the appropriate contacts, and provide exceptional customer service.
• Support team members by assisting with beverage service while maintaining food safety and cleanliness standards.
• Perform print/copy/mail tasks and related projects.

• High School Diploma or GED (Required)
• 4 years in facilities or administrative support experience (Required)
• 2 years in customer service experience (Required)
• 1 year in supervisory experience (Required)
• Extensive knowledge of building maintenance functions
• Excellent customer service and communication skills
• Ability to understand and carry out verbal and written instructions
• Knowledge of standard methods and practices of janitorial duties
• Ability to work independently as well as part of a team
• Ability to follow safety procedures while performing duties
• Ability to handle sensitive and/or stressful situations with tact, discretion and maintain confidentiality
• Basic computer proficiency including Microsoft Office Suite, email, and internet
• Valid driver’s license
• Demonstrated ability to motivate and train staff
• Ability to lift at least 50 pounds

• Comprehensive Medical and Prescription coverage with four plan options
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement
• Vacation RV Site Discounts for SunRV Resorts
• Team Member Perks & Discounts program
• Up to six weeks of paid parental leave
• Paid Time Off including holidays, vacation, personal, sick time, bereavement and jury duty pay

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