Scheduling Coordinator

Exam Works is looking for a Scheduling Coordinator to join our team! The Scheduling Coordinator is responsible for scheduling and coordinating appointments with clients, physicians, and examinees. This position ensures that client‑specific requirements for provider specialty and location are met, and that all ancillary services are arranged.

$18.00/hr - $20.00/hr

• Full‑time position:
  Monday‑Friday, 8am to 5pm EST
• Competitive pay: $18 to $20 per hour
• Location:
  
  2621 Evergreen Rd #290, Southfield, MI 48076

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians’ offices.
• Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients and/or examinees.
• Submit client invoices and/or issues to accounting if charges are incurred.
• Ensure prompt pre‑payment for services issued when required.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and/or transportation for out‑of‑town examinees.
• Process mail, deliveries, and shipments as needed.
• Participate in various educational or training activities as required.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• A minimum of one year related experience; or an equivalent combination of training and experience.
• Experience in a medical office preferred.

• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper management’s directions accurately.
• Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team‑oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and/or stressful conditions.

Exam Works is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, and document management. Our clients include property and casualty insurance carriers, law firms, third‑party claim administrators, and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability, and workers’ compensation insurance coverages.

Exam Works offers a fast‑paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401(k).

Entry level

Full‑time

Administrative

Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.