Guest Service Representative

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the brand culture
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs

Including, but not limited to…

• Abide by all NBC policies and procedures
• Uphold the NBC image and brand
• Assist other departments when necessary
• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Give cake presentations while performing quality control tests
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Keep samples available during operating hours
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Carry out the duties the crafter assigns from time to time
• Track inventory and commissionable sales