Airport Duty Manager

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational ✈

As an Airport Duty Manager, my purpose is to provide accountability for the day-to-day operational management of London Southend Airport, with first line responsibility for overseeing the campus and providing a ‘Tactical’ Lead during emergency incidents. I will ensure seamless operations of the airfield site and terminal, by overseeing daily operational activity, coordinating with various departments, airline base managers, compliance authorities and tenants, as well as resolving operational challenges which may occur during my tour of duty, I will be responsible for having an oversight of the whole airport, linking in with other managers and the senior leadership team, to ensure a safe and compliant operation.

My role will provide a first line response to any incident or potential incident affecting the airport or its operation.

• I will be the accountable person within the airport for ‘real time’ operational decisions and be the point of contact in an operational crisis scenario.
• I will be accountable for carrying out ‘threat assessments’ in the event of any potential security threat, and act as required by the DfT and any Security operational procedures.
• I will work with other departments for the delivery of CAA targets and regulation for passengers with reduced mobility.
• I will be accountable for creating and maintaining/updating all relevant manuals, procedures, Instructions, Risk Assessments and Business Continuity Plans relevant to the airport operation and customer journey.
• I will provide a point of contact and build relationships with all key regulatory bodies such as the DfT, CAA, EASA, ISO and the HSE; using this partnership to improve working practices and always meeting compliance standards.
• I will be responsible for maintaining a holistic ‘overview’ of airfield and aircraft operational teams’ performance and identify any potential disruption scenarios in partnership with the airfield ops teams.
• I will constantly monitor the operational environment, to make swift decisions, contributing to the overall efficiency and positive experience for both passengers and airport personnel.
• I will assist in driving cultural change within the business, with the aim of improving compliance, productivity, customer experience and reducing costs.

• I oversee daily operational plans with clear metrics for success. All customer interaction touchpoints are performing to optimum standards and any slip in service delivery is immediately followed up on.
• I oversee the security teams including their standards (dress, appearance, behaviour, compliance) and delivery (customer performance) and report findings to Security Managers.
• I have oversight for maintaining the cleanliness and maintenance standards across the airport through consulting with cleaning operatives and the facilities team.
• I work alongside the Security management team, to ensure security of the site is maintained and the integrity of the Critical Part is not jeopardised.
• I work alongside teams to keep regular oversight of operational performance and identify early on any potential disruption scenarios.
• I coordinate with…