Deputy Manager

Deputy Manager – Jollyes Pets – Southend

Salary £26,000 - £27,000 p.a. + bonus potential of £1-5k p.a.

Jollyes is looking for a talented individual to be the Deputy Manager in our Southend store. This is a fantastic opportunity to join a company voted Best Retailer 2024 by the Retail Week awards, included in the Sunday Times "Best Places to Work" list, and accredited by the Pet Sustainability Coalition 2024.

• Supporting the Store Manager in daily operations, team management, store standards, stock management, and delivering excellent customer service to pet parents.
• Take full responsibility for all aspects of running a successful store in the Store Manager’s absence, including managing people, financial performance and store standards.
• Lead by example to create an exceptional culture and work environment, demonstrating values of being Genuine, Wise, Eager, Focused, Together.
• Ensure the team delivers outstanding customer service and displays strong pet and product knowledge (training provided).
• Deliver the highest standards of pet care and prioritise the welfare of pets, promoting responsible pet ownership.

• Passion for pets and people, delighting customers with an unrivaled shopping experience.
• Previous retail management experience, deputising for the Store Manager and managing daily business operations.
• Team player with excellent communication skills and experience building high‑performing, engaged teams.
• Track record of developing business performance and exceeding KPIs while maintaining high store standards, health & safety and legal compliance.
• Commercially aware with proactive planning and organisation skills.
• Own transport and UK driving licence – required for occasional out‑of‑hours work or covering other stores in the region.
• Full‑time, permanent position – 40 hours per week, working 5 days out of 7.

Competitive salary £26,000 - £27,000 p.a., plus annual bonus potential of £1‑5k p.a. (subject to reaching pre‑agreed measures).

• Financial Wellbeing Package (Stream):
  Access earnings early, savings tools and discounts.
• Retail Trust Membership:
  Counselling, wellbeing, and financial support.
• Colleague Discounts:
  Treats at 800+ retailers, 30% off Jollyes products and pet services.
• Health & Wellbeing Support:
  Online GP, mental health services, fitness programmes, dental care, and cancer support.
• Workplace Pension:
  Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off:
  Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave:
  Maternity and paternity packages above statutory levels.
• Recognition & Rewards:
  Top Dog Award with extra day off and perks.
• Lifestyle Benefits:
  Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development:
  Ongoing training for career growth.

Accredited by Rest Less as an age‑inclusive employer, we welcome applications of all ages (16+), and, with our accreditation to the Pet Sustainability Coalition, we are friendly to pets, people and the planet too.