Reception Supervisor

We are seeking a proactive and friendly individual, who has previous experience at working in general practice. Someone that is flexible and willing to step in and support the business as needs dictate. This is a small

GP practice which has recently relocated to Valkyrie Primary Care Centre on theground floor. Our practice population serves 2550  the day-to-day responsibilities of the reception, prescribing and medical secretary teams, ensuring all functions are adequately resourced based upon patient needs, and carried out in accordance with agreed procedures, protocols and timescales.

Maintaining oversight of patient flow through the business, ensuring the medical needs ofour patient population are met within appropriate timescales. Supporting the management team in data gathering and planning to facilitate the smooth running of this thriving and busy practice.

Oversee and monitor capacity throughout the day ensuring patient calls are being answered in a timely manner and documentation is processed efficiently.

Ensure that all reception and admin team members are carrying out their duties efficiently, andwith sufficient knowledge and training support.

Provide cover,sometimes at short notice to ensure reception and admin cover is always maintained and the business is open to patient services. Ie. Such as staff sickness cover, flexibility essential.

Responsible for arranging weekly staff rotas and day to day cover for absenteeism as required by the Business Manager

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assistand direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake avariety of administrative duties to assist key system returns required for mandatory contractual and governance purposes.

Provide investigation and co-ordination of patient complaints to ensure patient queries are dealt with in accordance with the Practice Complaints Procedure.(Managing complaints in the absence of the Complaints Manager)

The local practice team is made up of 6 part-time non clinical staff members and 3 clinical team members, however these staff form part of a larger Southend Coastal Surgeries family. Southend Coastal Surgeries is also proud to support clinical nurse and GP training across its sites. We take pride in the development of our staff in clinical and nonclinical roles.

Patient care is at the heart of everything we do.

Job Responsibilities

Oversee and monitor capacity throughout the day ensuring patient calls are being answered in a timely manner and documentation is processed efficiently.

Overseethe processing of scanned documents in Anima to ensure these are being processed efficiently and accurately

Overseethe processing of Acquired document within Systm One to ensure these are being processed efficiently

Escalating concerns with capacity management to the management team when necessary.

Reception Appraisals carried out on time and in full on at least an annual basis.(Business Manager to oversee this process)

Ensure that all reception and admin team members are carrying out their duties efficiently, and with sufficient knowledge and training support.

Management by walkabout, ensuring spot checks are made for quality of service and delivery across both sites.

Provide cover, sometimes at short notice to ensure reception and admin cover is always maintained and the business is open to patient services. Ie. Such as staff sickness cover, flexibility essential.

Responsible for arranging weekly staff rotas and day to day cover for absenteeism as required by the Business Manager

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertakea variety of administrative duties to assist key system returns required for mandatory contractual and governance purposes.

Provide investigation and co-ordination of patient complaints to ensure patient queries are dealt with in accordance with the Practice Complaints Procedure.(Managing complaints in the absence of the Complaints Manager)

Towork with the Business Manager on planning, delegation and implementation ofnew staff induction and staff training.

Todeal with first line staff issues. Liaise with the Business Manager for itemsthat need escalation.

Coordinating staff data monthly to ensure there are no issues with monthly payroll (annual leave and sickness tracking)

Dealing with early morning connecting problems with TPP Systm One.

Overseeing opening up/locking-up of practice premises and maintaining security in accordance with practice protocols

Overseethe use of rooms by outside agencies and locum doctors.

Overseethe registering of…