Administrator, Healthcare Administration, Healthcare

Southend East PCN is looking for an administrator to be the first point of call for the PCN - welcoming patients, arranging appointments and dealing with patient requests. The role consists of managing the reception desk in a busy, fast paced environment, as well as back office administrative tasks such as inviting patients for reviews, or making sure patients are appropriately managed through new Integrated Neighbourhood Team working processes.

To ensure all visitors and telephone callers to the practice are greeted professionally.

To ensure that all telephone calls are managed appropriately and in a timely manner.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

Take general enquiries relating to all PCNservices.

Liaise with patients to book/cancel appointments using the clinical system Systm One.

Complete appointment template at time of booking.

Support with day to day running of designated clinical services within the network.

Ensure essential stock is managed and ordered in atimely fashion to ensure smooth delivery of clinical services.

Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of business each day.

Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses/Allied Health Professionals as necessary.

Southend East PCN is located at Norton Place in Shoebury, along Ness Road. We have our own PCN building which is extremely active and is in use by our 5 member practices in the local area. We cover approx 37,000 patients and offer a range of appointments from our wide range ofstaff, fully utilising the ARRS budget. Our team consists of pharmacists,pharmacy technicians, social prescribers, health trainers, paramedics,physiotherapists and Nurses.

We have 2 clinical directors whoare partners in two local surgeries, and an operations manager to provide support wherever needed. We have a strong digital presence and help our PCN network with other businesses and mature over time

Job summary

To support the running of the Primary Care Network clinic to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the network.

To support the health care professionals in providing that care.

To act as first point of contact for anyone accessing the PCN premises.

Job responsibilities

General Duties

To ensure all visitors and telephone callers to the practice are greeted professionally.

To ensure that all telephone calls are managed appropriately and in a timely manner.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

Take general enquiries relating to all PCNservices.

Liaise with patients to book/cancel appointments using the clinical system Systm One.

Complete appointment template at time of booking.

Support with day to day running of designated clinical services within the network.

Ensure essential stock is managed and ordered in atimely fashion to ensure smooth delivery of clinical services.

Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of business each day.

Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses/Allied Health Professionals as necessary.

Taking home visit requests as appropriate.

Receiving specimens from patients ensuring alltheir details have been recorded whilst following Health and Safety Policy.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Taking in and distributing deliveries/post as required.

Sending letters/SMS reminders to patients as required.

Ensure building security have thorough knowledge ofdoors/windows/alarm.

Have knowledge of the fire evacuation…