House Manager

House Manager – Retirement Living

Location:

Southend on Sea, Essex

Hours:

35 hours per week (Monday to Friday, all year round)

Salary: £26,317.20 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship — applicants must have the right to work in the UK.

Make a Difference Every Day. Are you passionate about delivering exceptional customer service?

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming, and independent lifestyle for our residents.

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

• Excellent communication skills and a proactive attitude
• Previous experience in a customer‑facing or service management role
• Demonstrated professionalism and a commitment to high‑quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Comfortable using Microsoft Word, Outlook, and other basic digital tools
• Awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

If you're looking for a meaningful part‑time role that combines responsibility, variety, and community impact — we’d love to hear from you. Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.

McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.