Accounts Administration Assistant

Accounts Administration Assistant | Southend‑on‑Sea, Essex | Full Time | Working hours are Monday to Friday, 9:00 am – 5:00 pm | Salary negotiable for the right candidate.

As one of the UK’s fastest‑growing printers, Solopress is always looking for great people to join our very friendly and hardworking team. We are looking for a confident and customer‑focused Accounts Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.

Perks & Benefits

• Salary Sacrifice Pension
• Access to discounts at hundreds of high‑street retailers
• 24/7 GP services
• Cycle to work scheme
• Staff incentives
• Social events

What will your role look like?

• Customer Finance Support
  • Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)
  • Explaining invoices, charges, credits, and payment options clearly and professionally
  • Resolving customer account queries efficiently while maintaining a positive customer experience
  • Liaising with internal teams to resolve billing disputes or account issues
• Credit Control Duties
  • Proactively contacting customers regarding outstanding invoices via phone and email
  • Chasing overdue payments in line with agreed credit control procedures
  • Agreeing on payment plans where appropriate and monitoring adherence
  • Allocating and reconciling customer payments accurately
  • Escalating high‑risk or overdue accounts
  • Assisting with credit limit checks and account reviews
• Accounts & Administrative Duties
  • Raising, amending, and reissuing invoices and credit notes
  • Maintaining accurate customer account records and notes
  • Supporting reporting on aged debt and credit control activity
  • Ensuring all customer communication is recorded clearly and accurately
  • Assisting with month‑end processes as required

Desirable but not essential

• Experience in a customer-facing role, ideally within finance, accounts, or credit control
• Confidence and professionalism when discussing payments with customers
• Strong attention to detail and organisational skills
• Good IT skills, including Microsoft Excel and internal systems
• Understanding of basic accounting and credit control principles

Company Information

Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of Print Week’s Company of the Year 2024, the most prestigious award in our industry. As well as winning Vision & Values at the Engage Awards in November 2025. We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success.

Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products. With super‑fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK’s most trusted printer, with over 35,000 Trustpilot reviews.

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