Account Manager

Location: Southend-on-Sea

Account Manager – Print

Location:

London – Southend-On-Sea, Essex

Salary: DOE

Company: A leading print and display company

Role:
To take responsibility for a series of client relationships and ensure that they are managed to their fullest potential:

- To take responsibility for delivering excellence in terms of quality of work, optimising fees and efficiency - To be the catalyst for client fee growth - To act as the client representative and to actively support the client lead in delivering identified client projects to the highest possible standards

* Be the owner of the day-to-day client relationship and their key entry point into the business

* Manage client expectations: always meet and preferably exceed

* Quoting and processing customer orders

* Delivering outstanding customer service via phone and email

* Resolving customer issues quickly and professionally

* Making outbound sales calls to grow relationships with existing clients

* Carrying out artwork checks and ensuring smooth production

* Monitoring orders through to successful delivery

* Driving revenue growth and ensuring client retention

Requirements:

* Sales/customer service experience

* Experience conducting large volumes of telephone calls and dealing with web enquiries

* Print industry experience (Preferable)

* Experience managing accounts/projects

* Good understanding of design and artwork processes

* Strong organisational skills along with ability to multitask

* Ensure good attention to detail.

Be flexible and hardworking

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; account manager / project manager / account executive / customer service / client services / print / design / creative / CSR / customer service representative / account co-ordinator / print estimator / account coordinator / print account manager / print project manager