R2RQuality Support Officer

Southend on Sea City Council is a Unitary local authority providing vital services to meet the needs of the local community. We employ around 1800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment with the benefit of flexible working practices to support a positive work life balance.

Southend's Commissioning Directorate is looking to appoint a full‑time Quality Support Officer in a fixed‑term capacity until November 2026. The Quality and Improvement Team is responsible for ensuring that all providers deliver care services to looked‑after children and young adults in accordance with the Care Act 2014 and the Children Act 1989 to 2014. These quality checks are completed before children are placed and then continue to be monitored to improve the quality of care being delivered to children looked after by the council.

The new Officer will provide administrative support for the quality team and support the improvement of the quality of care and support experienced by the residents of Southend City.

Responsibilities include:

• Supporting the inspection of services and the PAMMS validation process;
• Taking accurate minutes for internal and external meetings;
• Complying with data and information requirements to produce accurate reports;
• Monitoring service emails, processing service invoices, booking venues for events and meetings, and liaising with internal and external colleagues;
• Hybrid working is available; you are required to be on‑site at the Civic Centre a minimum of two days a week.

To be shortlisted you must have:

• GSCEs in Maths and English;
• Experience as an advanced administrator within the health and social care sector;
• Experience of collecting and collating information, working with finances and taking notes during meetings and acting upon them;
• Strong IT literacy skills, particularly in Excel, Word and PowerPoint;
• Ability to analyse, interpret and assess data and produce clear reports.

There will be Excel and Word testing at the interview stage.

• 25 days annual leave;
• Flexible working;
• Excellent training and development opportunities;
• Full list of benefits provided by Southend Council can be viewed on the Why Work For Us tab.

If you are interested in this role please click “Apply online” to forward an up‑date copy of your CV.

If you would like a copy of the Job Description please .

If you would like further information that isn’t in the JD please contact Nathalie.

Please note:

Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as possible.

The Council is an equal opportunities employer. We welcome applications regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

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Required Experience: Unclear Seniority

Employment Type: Full‑Time

Experience: years

Vacancy: 1